Case study · Small-batch chocolate bakery
Small-batch orders, handled without the chaos.
Overview
SweetN grew from a beautiful product site into a controlled ordering system for a small-batch chocolate bakery. Customers browse, build an order, pay through a secure checkout, then track progress. The baker reviews each request before accepting it, so cards are authorised first and only captured when the order is approved.
Build
Everything that shipped, nothing behind a tap- 01
Magazine-style product layout
Products laid out like a magazine spread, not a Shopify grid. Each item has its own story, photo, and price.
- 02
Guided order wizard
Multi-step picker that walks customers through flavours, quantities, collection or delivery details, date, and notes. The customer gets structure without the site feeling corporate.
- 03
Stripe authorise-then-capture
Payment details are taken securely, but the card is only charged once the baker accepts the order. That protects a small kitchen from being forced into orders it cannot fulfil.
- 04
Baker admin dashboard
Orders land in a private admin area where the baker can review, accept, reject, and manage fulfilment. No spreadsheet, no lost Instagram thread, no manual payment chase.
- 05
Live customer tracking
Customers get a tracking page for their order instead of needing to message for updates. Useful for collections, delivery windows, and keeping communication clean.
- 06
SMS and email notifications
Twilio alerts the baker when a new order arrives. Resend handles customer emails, so both sides know what happened without refreshing the site.
- 07
Small-business operating rules
Postcode checks, availability windows, manual acceptance, and demo-safe fallbacks are all built around how a real small bakery runs.
A storefront that still feels handmade.
Next
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